MTR
7431
Back on my wrist š
Apr 26, 2024,11:34 AM
So, yesterday I was able to pick up my Rolex again.
I really have to say that the whole team at Bucherer Vienna was just great. The watch is perfect again.
I saw and photographed the parts that needed to be repaired / changed. But I was asked not to publish them.
As far as I understand (I'm not a watchmaker):
There were essentially problems with the change wheel for the hour hand. It wasn't broken, but it seemed that it was no longer in the optimal position, along with the tube that the hour hand sits on. Apparently that hardly ever happens. It was also a mystery to anyone how this could happen.
Anyway, I don't think you can react to a situation like this any faster, better or in a more customer-friendly way than they did here. I'm very happy with the result.
All the best
Thomas
Comments:
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Sorry to hear
By: TeutonicCarFan : April 21st, 2024-20:21
Glad it is getting rectified! I'd caution on AD repairs as I had watched a video on a ALS that was opened by AD, not repaired, then sent to ALS and they had declined warrant work on it as it was opened. Everything has potential for manufacturing issue, ho...
Thanks a lot.
By: MTR : April 22nd, 2024-19:10
The AD is Bucherer and belongs to Rolex in the meantime. So I think Iām safe. š
Thanks a lot.
By: MTR : April 22nd, 2024-19:14
But especially Rolex, where they insist so much on their quality standardsā¦ š«¢
Not good...
By: mdg : April 21st, 2024-21:25
...funny, I tried one of these on just this week. Heavy : )
The good news is Rolex really stands
By: Champthekid : April 21st, 2024-21:49
behind their product during the warranty period. Luckily you didnāt have to send it in to one of their service centers because that may have taken 6 weeks. PS. Thatās a great model!
Thanks a lot.
By: MTR : April 22nd, 2024-19:15
If the watch had been sent in and I had to wait forever, I would probably have been really annoyed. That just shouldn't happen with a brand new watch. "To err is human" or "mistakes happen everywhere" regardless.
Thanks a lot, dear enjoythemusic.
By: MTR : April 22nd, 2024-19:17
But I still hold the idealistic opinion that something like this simply should not happen with a brand new watch from the self-proclaimed āNo. 1ā.
An important song
By: MTR : April 23rd, 2024-04:33
about political leaders and participating in capitalism. And about us individuals who want more and moreā¦. āSo all we can do is endeavour to [ā¦] enjoy the freedom and pleasure one has, making the most of living in a prosperousā world. My personal conclusi...
Back on my wrist š
By: MTR : April 26th, 2024-11:34
So, yesterday I was able to pick up my Rolex again. I really have to say that the whole team at Bucherer Vienna was just great. The watch is perfect again. I saw and photographed the parts that needed to be repaired / changed. But I was asked not to publi...
Get it fixed
By: ripper444 : April 26th, 2024-18:46
Then sell it to the next person over retail!